Djelato
Last updated: 11 September 2026
Djelato is a live ice cream van tracker and directory operated by Sheba Radley Ltd, trading through its Djinn's World brand. Sheba Radley Ltd is responsible for the personal information Djelato collects and uses. This page explains how we handle your information and the terms for using Djelato. Contact us at info@djelato.com with any questions or privacy requests. Our company details are in section 18.
Djelato helps customers find live ice cream vans and listed ice cream businesses. You can browse the map without an account. Some optional features, including Waves, Area Alerts and reviews, require a customer account.
Drivers apply for an account and choose when to share their location publicly. A live pin represents the location reported by the driver's phone, not a tracker fitted to the van.
If you create an account, we collect your email address and the authentication information needed to sign you in. Your password is not stored in readable form. We also hold records associated with the features you use, such as linked booking enquiries, reviews, Waves, Area Alerts and account blocks.
You can delete your account from the app or website, or contact us for help. Section 10 explains deletion and its limits.
If you choose to receive the Djelato newsletter, we send your email address to Beehiiv, our newsletter provider. You can unsubscribe using the link in a newsletter or by contacting us.
You do not have to share your location to browse the map. If you allow location access, your device uses it to show your position and calculate distances. Ordinary map browsing does not upload your precise position to Djelato's database.
The optional location features described below work differently, and two of them send your position to Djelato. Map and search providers also receive the information needed to answer requests, including your IP address, the map areas requested and search text; see section 6.
In the app, you can follow a van using its bell button. We store a device identifier, a notification token and the vans followed on that device so we can send relevant go-live alerts. Following a van does not require an account and does not use your location.
Tap the bell again to stop following that van. Disabling notifications in your phone settings stops them being shown, but does not by itself tell Djelato to delete a stored token or follow record. If you follow vans on more than one device, manage each device separately.
Signed-in customers can set a one-off Area Alert for an eligible van in the app. We store the alert location you choose, the van, your account and device identifiers, and the notification information needed to send the alert. The location is used to check whether the van is nearby. It is not shown to the driver or to other customers.
An alert is active for up to 12 hours. The record, including the stored location, is deleted once a notification has been accepted for delivery, when you successfully cancel it, or by scheduled cleanup after it expires. If a send fails, the alert is kept and retried, so deletion can be later than the moment the van passes. Notification delivery to your phone is not guaranteed.
Signed-in customers can send a Wave to show demand for ice cream nearby. When you do this, your device sends its coordinates to Djelato. Our server converts them into a broad map cell — about 330 metres from north to south, and between 270 and 360 metres from east to west depending on how far north you are — and stores that cell together with your account identifier and the Wave's creation and expiry times. The application database stores the broad cell rather than the precise coordinates sent by your device. We describe this plainly because the rounding happens on our server rather than on your phone: your precise position does reach Djelato, even though it does not form part of the Wave record we keep. We do not claim that it is destroyed on arrival, or that no copy of it exists anywhere in our systems.
The account link lets us manage your Wave, including replacing it or removing it when you withdraw it. The record is therefore not anonymous to Djelato.
Drivers see aggregated demand areas only when a minimum number of active Waves are present. They do not receive individual Wave records, customer names or precise customer positions. Aggregation reduces the risk of identification; it is not a guarantee that nothing could be inferred by someone who already holds other information.
A Wave stops contributing to demand after 12 hours. Expired records are removed by scheduled cleanup, which normally runs each hour. You can also withdraw your Wave, and a successful withdrawal removes it from the active database. Section 7 explains backups.
When you send a booking enquiry, we collect the information you provide, such as your name, email address, optional phone number, event date, event location or postcode, event type, guest numbers and message. We send it to the selected driver and keep a copy for the enquiry, support, safety and related record-keeping.
Sending an enquiry does not create an account. If you are signed in, an enquiry can be linked to your account and shown under My bookings. You can link older enquiries by proving access to the email address used for them, using an emailed code valid for 10 minutes. We retain the verified link between that address and your account so matching enquiries can be attached in future.
Closing your account removes this account link. Whether the underlying enquiry is also removed during closure depends on whether we can verify that it belongs to you; see sections 7 and 10.
Reviews require a Djelato account and an eligible Djelato booking enquiry. You can create an account or sign in during the review process. A secure booking link connects the review with the enquiry; it is not independent proof that a van attended an event.
We collect the rating, optional review text and display name, the event month, and a private link to the Djelato account that wrote it. Public reviews do not display your account email address, phone number or private account identifier — never your contact details. If you do not supply a display name, the review appears as "A Djelato customer". Please do not include private contact details in the text yourself.
Section 13 explains invitations, moderation, editing, removal and reporting.
Driver account information includes contact details, business and van details, application information, verification status, licence expiry date, subscription or free-tier status, settings, and records of relevant terms acceptance.
Drivers can choose to publish a directory listing, including a service-area town, travel distance and public business contact details. This is separate from the optional private home-base postcode. Full postcodes entered for a directory service area are reduced to the postcode district.
When a driver saves a home-base postcode, postcodes.io converts it to coordinates. We store the postcode and those coordinates to support home-arrival reminders, the optional home-zone pin-hiding feature, and a fallback centre for the driver's Tier 3 demand map. The home base is not shown as a public account field and can be changed or removed by the driver.
Applicants provide their name, contact and business details, and supporting documents. These currently include public liability insurance, a street trading licence and its expiry date, and a photograph of the driver with the van. Older applications may include a food business registration document.
Application evidence is held in private, access-controlled storage for our team to review. Where necessary, we may check a document with the insurer or council that issued it, sharing the details needed for that check. We do not publish application evidence as part of a van's listing.
Our application and renewal process deletes uploaded evidence from active storage after a decision, whether approved or rejected. If a technical failure prevents deletion, it has to be completed separately. We retain the account and application details, the licence expiry date and the verification status; deleting the evidence does not delete those records. Earlier copies can remain in backups as explained in section 7.
Photos or other content supplied separately for a public van profile are treated as published content, not as application evidence.
We display information about ice cream shops and other relevant businesses, such as trading name, general area, opening information, telephone number, description and logo, where applicable.
We use Food Standards Agency information when selecting or describing businesses. Contains public sector information licensed under the Open Government Licence v3.0. Features and displayed information can differ between the website and the apps.
Unclaimed directory listings are created from the Food Standards Agency's public register and, in some cases, a business's own public website. They show the trading name, general area, approximate map position and published food-hygiene information. Contact details held solely to communicate with a business about its unclaimed listing are not published as part of that listing.
We rely on our legitimate interest in helping customers discover businesses and in allowing operators to claim their pages. A listing does not mean the business has joined or endorsed Djelato, or that its van is being tracked. Public records can be incomplete or out of date.
Operators can claim or correct their listing, use its "remove this listing" form without an account, or email us. We honour removal requests within two working days and keep a record so a removed listing is not re-added. If you run another business listed on Djelato and want it removed, contact us.
When a driver taps Go Live, Djelato receives their phone's GPS position and publishes the van's pin on the public map, subject to the home-zone and account eligibility settings. Anyone viewing the map may see the pin.
During an active session, the phone apps can continue sharing in the background and while the phone is locked, subject to operating-system permissions, battery settings and connectivity. The website depends on the browser remaining able to run and provide location updates, and should not be relied on for continuous background tracking.
Drivers should share only while trading, and should keep the tracking phone with the van.
Use Stop Sharing when you finish. A successful stop request removes the live position from the active database, it is not archived, and no "last known position" is kept. If the phone is offline or a request fails, removal on the server may not happen straight away.
If updates stop, the customer map hides the stale pin after about 20 minutes. A scheduled job runs about every 10 minutes to delete stored live positions whose sessions have ended. Hiding a pin from the map and deleting its database record are separate steps.
Fully closing the app is not the same as tapping Stop Sharing. On iPhone, closing the app stops it sending updates, but does not by itself remove the position already stored. The app looks for a session it can no longer feed the next time it is opened, and ends that session then. In the meantime the pin disappears from the customer map after about 20 minutes without updates, and the scheduled job deletes the stored position once the session has expired.
On Android, sharing can continue after the app screen is closed — until the driver taps Stop Sharing, the session's chosen duration runs out, or the operating system stops the service. Reopening the app takes the running session back. Either way, Stop Sharing is the only action that removes the position straight away.
Sessions can also end when the selected duration runs out, or when Djelato withdraws live access — for example because the account or licence is no longer eligible.
If a driver saves a home-base postcode and leaves home-zone protection enabled, the public pin is hidden while the van is within 400 metres of that location. This applies at both ends of a shift. Drivers who trade near their own home can switch the feature off. It has no effect without a saved home base.
The feature hides the public pin. It does not stop Djelato receiving the location during an active session. It reduces the risk of exposing a private base but cannot guarantee that an address could not be inferred. Use Stop Sharing before travelling home or using the vehicle privately.
The live-position record holds coordinates, the update time, van and device identifiers, and the session start and expiry times. Each location update a driver's phone sends contains those same details and nothing more: the position, the time it was recorded, the van and device identifiers, and the session times. It does not include battery, movement or other readings from the phone.
Djelato also records which broad neighbourhood cells a live van has traded in on each day, using the same grid as the Wave cells described above. These are daily area tallies, not a time-ordered route and not a history of precise GPS points. They support the driver's own demand information, are retained for 56 days, and are not published to customers or to other drivers.
When a Tier 3 driver opens the demand map, the device sends its position roughly every two minutes to request nearby demand information, whether or not the van is live. That request position is not saved as a live van-position record and is not published to other users. If a suitable device position is unavailable, the driver's saved home base can be used as the map centre.
If an employee, contractor, family member or relief driver uses the account, the position being published may be theirs. The business must tell them and must have a lawful basis for that use. Djelato remains responsible for its own handling of the information. See section 12.
Djelato does not sell personal data and does not use advertising trackers or third-party advertising analytics.
We use device storage to provide functions such as keeping you signed in, remembering preferences and notice choices, and holding a secure link during a visit so a page still works after a refresh. These functions are not used to build advertising profiles.
Map, hosting, payment and other providers receive the technical information needed for their services. Third-party websites and checkout pages may use their own cookies or storage under their own policies. You can clear browser or app storage, but doing so may sign you out or reset preferences, and it does not by itself delete server-side account information.
We use personal information to provide and protect Djelato, to respond to users, and to meet legal obligations.
Optional information is not required to browse the map. Some features cannot work without the relevant information, such as an alert location for an Area Alert, or the documents required to assess a driver application.
The service uses automated rules for matters such as subscription access, licence expiry, alerts and listing order. Section 14 explains ranking and labels. Contact us if you want a person to review an account or content decision.
We publish the driver and business information intended for the map, directory and profile pages, together with approved customer reviews. A driver's live location is public while it is shown on the map. Customer Wave identities and Area Alert locations are not disclosed to drivers.
If you send a booking enquiry, the selected driver receives its contents, including the event address or location you supply. Drivers handle their own correspondence and accepted bookings, and their copies are not erased simply because you delete your Djelato account.
Where necessary to check application evidence, the insurer or council that issued it receives the details needed to verify it.
We use the following providers:
Djelato does not keep a separate search-history feature. Search and map providers may retain request information under their own policies. A driver postcode saved to their account is account information, not a discarded search.
Providers may act on our instructions for some activities and independently for others, such as payment fraud prevention, legal compliance and their own account services. Their roles depend on the service and the applicable agreements. Djelato does not receive or store full payment-card details from its payment integrations.
We may also share relevant information with professional advisers, regulators, courts or law-enforcement bodies where necessary and lawful, including to address fraud, threats, harassment, safety incidents or legal claims. We limit disclosure to what is needed, and we notify affected people where required and permitted by law.
Some providers process information outside the UK, including in the United States. Where a transfer requires protection under UK data protection law, the applicable arrangement must provide it — for example through a recognised adequacy decision, an eligible UK–US Data Bridge participant, or approved contractual safeguards such as the UK International Data Transfer Agreement or UK Addendum.
The arrangements that apply depend on the provider, the service and the destination. Contact info@djelato.com for information about the safeguards relevant to your data, or to ask for a copy.
We use encrypted HTTPS connections, access controls and private storage for application evidence. Our database provider encrypts stored database information. Passwords are held using the authentication provider's protected password handling rather than in readable form.
Database permissions restrict access to private records. Application evidence is not publicly listed, and authorised access uses time-limited download links. Administrative access requires an email-verification step in addition to account authentication; a verified administrative session then remains valid for up to 30 days rather than requiring a new code at every access. These measures reduce risk. No online service can be guaranteed completely secure.
If a personal-data breach occurs, we investigate, take protective action and make the notifications required by law. Where notification to the ICO is required, we do so without undue delay and, where feasible, within 72 hours of becoming aware. Where a breach is likely to result in a high risk to affected people, we notify them without undue delay. Notification is not postponed until every technical issue has been fixed.
The periods below describe active service records. Scheduled deletion may run shortly after a feature expires rather than at the exact moment. Backup copies, and records held for a specific legal reason, are addressed separately at the end of this section.
We store the accounts involved in a block, a display label and the time it was created, so we can apply and manage it. These records are private.
A block hides the relevant content from the blocking user's supported signed-in views and prevents new review submissions between the two accounts in either direction. It also stops invitations where the relevant booking is linked to a blocked account. An enquiry made without an account link can still lead to an invitation, and review submission is checked separately.
Blocking does not remove existing published reviews for everyone else, and does not erase them from the public rating. While a block exists, the author can withdraw an existing review but cannot update it. Blocking also removes relevant account-linked Area Alerts. Device-based van follows are switched off on the phone used for the block; follows on another phone need to be switched off there too.
We do not tell the other account that a block exists. A refused review displays "This review can't be submitted." It does not name a blocker or disclose their account identifier or contact details. Someone may still infer a block from the circumstances, so blocking cannot be guaranteed to be undetectable. Where a driver operates more than one van, the effects of an account-level block can also allow them to infer that reviews on their vans came from the same account.
We make database and uploaded-file backups so the service can be recovered from loss or failure. The automatic local processes retain the most recent 14 database copies and the most recent 5 uploaded-file archives. These are numbers of copies, not periods of time.
Separate offline recovery copies are also kept. These do not rotate automatically and are retained until they are removed by hand. As a result, deleting a record from the active service does not immediately remove it from every backup copy, and the local copy limits do not set a maximum retention period for those copies.
Backups are held apart from the active service for recovery, and are not used for the routine use of deleted information. If you make an erasure request, we will explain how it applies to active records and to the remaining backup copies, and any continued retention must still comply with applicable data protection requirements.
We may retain specific information where it is necessary to meet a legal obligation, address a safety issue, or establish, exercise or defend a legal claim. This is not a general permission to retain everything indefinitely. Contact us to ask what remains about you and why.
Drivers and other independent recipients may hold their own correspondence and records. We will address any obligation to inform recipients about an applicable erasure request. Deleting a Djelato database record cannot itself erase another organisation's inbox or its legally required transaction records.
We send the service messages needed for the accounts and features you use, such as application decisions, licence reminders, account verification, account closure, booking enquiries, confirmations, event-attendance questions and eligible review invitations. Resend delivers these messages on our behalf.
The optional Djelato newsletter is delivered through Beehiiv, and you can unsubscribe at any time. Unsubscribing from marketing does not stop necessary service messages about your account or your enquiries.
Drivers start on free Tier 1. Optional Tier 2 and Tier 3 subscriptions add further features. The features, price, billing period and purchase conditions are shown before purchase.
Website subscriptions are processed through Stripe. Android in-app subscriptions use Google Play, and iOS in-app subscriptions use the App Store. RevenueCat communicates in-app purchase and subscription status to Djelato.
Paid subscriptions renew automatically for the selected monthly or annual period until cancelled. The timing of a plan change, and any price adjustment, depends on the purchase provider and the change selected.
Cancel through the provider where you bought the subscription:
Cancellation normally stops the next renewal while leaving paid access in place until the end of the paid period. The account then returns to free Tier 1, subject to continuing account and licence eligibility.
Deleting the app does not cancel a subscription, and closing your Djelato account does not stop the store billing you. Cancel with the store first.
If we grant premium access without a subscription, there is no payment to cancel. Buying a paid plan replaces the grant. Contact us if you want to move from a free premium grant to Tier 1.
Cancellation does not normally provide a pro-rated refund for unused time. This does not affect any legal right to a refund or other remedy. In-app refund requests are handled through the relevant store's process, without limiting rights you may have under law.
If Djelato is substantially disrupted, we may offer an additional goodwill refund or extend a free premium grant. Goodwill of that kind is discretionary and is separate from any legal obligation to provide a remedy.
If a subscription price changes, affected subscribers will be told before the new price applies to a renewal, in line with the relevant purchase process and legal requirements.
Cancelling a subscription and deleting an account are different actions. If you only want to stop renewal and use the remaining paid period, cancel the subscription rather than close the account.
Drivers can request closure from the app or the website dashboard. The driver-closure process sends a confirmation link to the registered email address, and closure starts after confirmation. Nothing is deleted before you confirm.
Successful closure removes the driver account, van listing, live position, associated public content and uploaded files from the active service, along with the reviews the account wrote. An active website subscription is cancelled as part of closure, and related payment-provider cleanup is also attempted; required financial records can remain with the provider.
If your subscription was bought through Apple or Google Play, cancel it with that store first. Closing your Djelato account does not stop store billing.
You lose access to the account and its remaining paid features when closure succeeds. Closure does not by itself create a right to a refund for unused time, and does not remove any refund or other rights you have under law.
Use the Account option inside the app or on djelato.com to delete a customer account, and follow the confirmation shown there. The customer flow is not necessarily the same as the driver's emailed-link flow.
Successful deletion removes your sign-in, your reviews and linked account records, including booking-email claim links and account blocks. Enquiries identified through a proven account email can be deleted during closure. Other enquiries can remain without the account link until their normal retention period ends; contact us if you want a particular enquiry considered for erasure.
Notifications and follows can be associated with a device rather than an account. Self-service deletion clears the registration of the device making the request where its identifier is supplied. It does not establish that every other device's anonymous follow records have been found. Turn off unwanted follows on other devices, or contact us for help.
You do not need to reinstall it. Sign in on djelato.com or email info@djelato.com. We may need to verify your identity before removing personal information.
Deletion from the active account is intended to be permanent. If a deletion request fails, contact us so it can be completed, and some related cleanup can require follow-up. Backups, justified legal records, provider records and copies held by drivers are subject to the separate provisions in section 7. We do not claim that every copy disappears instantly.
Families can browse the map without creating an account or allowing device location. Children should use Djelato with a parent or guardian's permission and supervision.
Drivers must be 18 or over and must be operating a genuine business. A driver account requires a street trading licence and public liability insurance in the business's name, and we check both before approving an application, so this is a condition we verify rather than simply state.
Customer accounts are for people aged 13 or over, and anyone under 18 should have a parent or guardian's permission to use one. A child under 13 should ask a parent or guardian to use an account in the adult's own name. We do not ask for a date of birth, so the customer age condition is a rule we set rather than one we verify. Browsing the map needs no account at all.
Waves and Area Alerts are optional and are off until selected. They use location as explained in section 2, and are not used for advertising. We do not display a customer's individual Wave or Area Alert location to drivers or to other customers. Location or contact details a customer chooses to include in a booking enquiry are sent to the selected driver.
Djelato does not replace parental supervision or normal safety precautions. If you believe a child has provided information inappropriately, or is at risk through the service, contact us.
Drivers must provide accurate information, genuine documents, and content they are entitled to use. They must hold the licences, insurance and permissions required for their business.
Go Live, extend a session and Stop Sharing only when safely parked. Do not operate the app while driving. Keep the tracking phone with the trading van, do not falsify GPS positions, and do not publish a location or availability status you know to be misleading.
Stop Sharing when trading finishes and before private travel. The stale-pin timeout and the home-zone feature are not substitutes for stopping.
Only authorised people may operate your account. If another person drives while location is shared, you must tell them clearly that their phone position will be public, explain Stop Sharing, keep sharing off during private use, and establish an appropriate lawful basis. Employee consent is not automatically an appropriate basis, because it may not be freely given.
Djelato must not be used to monitor staff covertly. These responsibilities do not remove Djelato's obligations for its own processing.
Live and public account features depend on an eligible account and an approved, in-date street trading licence. If the licence expires, the van and its public page may be hidden until a renewal is approved. Paid time is not normally refunded solely because a driver did not maintain eligibility; this does not remove any applicable statutory rights.
We may restrict or suspend a driver for an expired or unapproved licence, a paused membership, false information, a breach of these terms, or a reasonable safety or security concern. We use "may" rather than "will" because we cannot undertake to identify every case, while acting on what we find and on what is reported to us.
We will email the reason at or before a restriction or suspension, except where the law prevents it or the account has repeatedly breached these terms. If we terminate a driver account other than because of a legal requirement or repeated breach, we give 30 days' notice by email with the reason. Necessary immediate safety restrictions may apply during that notice period.
You can challenge a decision by emailing info@djelato.com. If we remove a paying driver for our own reasons rather than their breach, we refund the unused portion of the current paid billing period. Nothing here removes mandatory legal rights or notice requirements.
Djelato publishes booking-linked reviews. Eligibility comes from an enquiry made through Djelato, not from independent verification that an event took place or that the reviewer bought anything.
In the emailed follow-up process, we ask the customer which van attended before issuing the relevant review invitation. Eligible signed-in customers can also reach a review link through My bookings. A customer's confirmation is not an independent attendance check by Djelato.
Use the secure review link to edit or remove your review while that link and the underlying booking record remain available, normally until the booking is removed around three months after the event. The link is not single-use: you can reopen it during that period to change or withdraw what you wrote. After that period, contact us for help.
While a block exists between the accounts, a review cannot be updated, but its author can still withdraw it. Deleting the author's account also removes the review.
Report a review using the reporting option on its page, or email us with the van name and your concern. A report does not automatically remove content. A person assesses it against the policy, and you can ask us to reconsider the decision.
A live pin shows the last position reported by a driver's phone. GPS accuracy, mobile signal, battery settings and delayed updates can all affect it. It is not a guarantee that the van is still there, still open, or still carrying stock. Check important details before travelling or making arrangements.
Business details and public-source information can also become out of date. Please tell us if something is wrong.
Hire-directory and area-page results first group vans whose stated service area covers the searched location. They can then show nearby vans willing to travel, currently up to six within 50 miles. Within the relevant group, results are ordered by live status, tier and distance.
A higher paid tier can therefore improve a van's position within a group. Payment does not buy a review, a rating or verification.
Driver pages can link to independent websites, social media or tipping services. Those services have their own terms and privacy arrangements, and a link is not an endorsement by Djelato.
Contact us if you disagree with a listing, a review or an account decision. A person will reconsider it and respond.
Use Djelato safely, honestly and lawfully. The service terms include the subscription, account and driver provisions above. This privacy notice explains our processing; it is not a request for blanket consent to every use of personal information.
You must not:
Ordinary, safe use of the map to visit a trading van in a public place is permitted. The restrictions on harassment and unwanted pursuit do not prohibit that normal use.
We may limit abusive requests, restrict an account or its content, suspend access, or take appropriate legal action. Restrictions are subject to applicable law and to the notice and review provisions above.
Djelato forwards booking enquiries. Any resulting booking is arranged directly between the customer and the driver, who agree the price, availability, payment and event arrangements. The driver is responsible for fulfilling the booking and for supplying their goods or services.
Djelato is not a party to that booking. This does not exclude responsibility for Djelato's own obligations or conduct. Tips made through a driver's external link are handled by that driver and the linked service, not by Djelato.
You retain any ownership rights you have in your photos, words and reviews. Only submit content you own or are entitled to use, with the necessary permissions from identifiable people. By publishing it on Djelato, you give us permission to display it on the relevant Djelato pages and listings while it remains published.
We may reject or remove content that breaches these terms. Permission to continue public display ends when the content is removed or the account is closed. Backup copies and necessary legal or complaint records are treated separately under section 7. Using a former driver's photograph in our advertising would require separate permission.
Report unlawful, abusive or false content through the available report control, or at info@djelato.com. We assess reports through human review, and we may remove content, hide a listing or restrict an account depending on the circumstances.
We normally explain a decision to the affected person. Where there is an urgent safety risk or a legal requirement, we may need to act before explaining it. The driver-notice commitments in section 12 still apply.
You can ask us to reconsider a decision, whether you reported the issue or were affected by it, and a person will review the challenge. Complaints about our handling can be raised with Sheba Radley Ltd. This does not prevent you contacting the ICO about personal information, or the police about a suspected crime.
Section 14 explains the limitations of live map information. We do not guarantee uninterrupted service, exact locations, a driver's availability, or the outcome of an independently arranged booking. These limitations do not excuse a breach of Djelato's own legal obligations.
Nothing in these terms excludes or limits liability for fraud, for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be excluded or limited. Nothing takes away a consumer's statutory rights.
For drivers using Djelato as a business, and subject to those exceptions, our total liability arising from the service is limited to the greater of £100 and the subscription fees paid for that Djelato subscription in the 12 months before the claim. For those business users, we exclude liability for lost sales, lost profits and indirect losses to the extent that such exclusion is lawful. This business limit does not apply to customers using the service as consumers.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not remove any mandatory protections, or any right to use local courts, that a consumer has under applicable law, including elsewhere in the UK.
We may update this page to reflect changes to the service, to our processing, or to legal requirements. The published page shows when it was last updated.
Where a proposed change materially affects users' rights, subscription terms, or the use of their information, we give appropriate notice before it takes effect — for example by email or an in-service notice. If a new use of information requires consent, a policy update alone does not provide that consent.
Necessary safety or legal measures may require immediate action. Changes and restrictions remain subject to existing contractual commitments and applicable law. This section is not an unrestricted right to remove paid services or statutory rights.
Depending on the circumstances, UK data protection law gives you rights to access and correct your information, to request erasure or restricted use, to object to processing, and to receive certain information in a portable form. Where we rely on consent, you can withdraw it at any time.
Contact info@djelato.com to exercise your rights. We may need proportionate information to confirm your identity. We normally respond without undue delay and within one month, and we explain any lawful extension or exception that applies. Requests are normally free.
Account-deletion options are described in section 10. Your rights are not limited to deleting an account.
You can complain directly to the Information Commissioner's Office. You are welcome to contact us first so we can try to resolve the issue, but you do not have to before contacting the ICO.
Email: info@djelato.com
Service: djelato.com
Brand website: djinns.world
Djelato is a brand of Djinn's World, owned and operated by Sheba Radley Ltd, a company registered in England and Wales under company number 10692741.
Registered office: 5th Floor, 167–169 Great Portland Street, London W1W 5PF.
ICO data protection registration reference: ZA812976.
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