Djelato
Last updated: 8 August 2026
Djelato is a live ice cream van tracker operated as a brand of Djinn's World. Djinn's World is owned and operated by Sheba Radley Ltd. This page explains how Djelato handles privacy, location data, driver accounts and documents, payments, public map information, and use of the Djelato app and website.
Djelato helps customers find live ice cream vans and curated ice cream places on a map.
Customers can use Djelato without creating an account. Customers may also optionally create a free account (email and password) to sign in and access customer features. Drivers apply for an account and use a private login to share their van's live location when they choose to go live.
Djelato does not require customers to create an account — the map and all core features work without one.
Customers may optionally create a free account using an email address and password, for example to access customer features as they are added. If you create an account, we store your email address and the authentication details needed to sign you in; we do not keep your password in readable form. Creating an account is never required to use the map, and you can delete your account at any time from inside the app or on the website (see Your Rights), which permanently removes your sign-in.
If you tick "Add me to the Djelato newsletter" when creating your account, we also pass your email address to our newsletter provider, Beehiiv, so we can send you occasional Djelato updates and marketing emails. This is optional and consent-based — you can unsubscribe at any time using the link in any newsletter (handled by Beehiiv).
If you allow location access, your location is used only to show your position on the map and help calculate your distance to nearby vans or places.
When you browse the map, your location is not stored by Djelato, not shared with drivers, and not sent to our servers. The only exceptions are the optional Area Alert and Wave features described below, which only apply if you choose to switch them on.
In the Djelato app, you can tap the bell on a van to be notified when that van next goes live. If you turn this on, we store a notification token for your device and a record of which vans you have chosen to be alerted about, so we can send you those "van is now live" alerts. This does not involve or collect your location, and it does not create a customer account. You can turn alerts off at any time by tapping the bell again, or by disabling notifications for Djelato in your device settings.
In the Djelato app, signed-in customers can set a one-off Area Alert on a van — "notify me when this van is near me". If you choose to set one, we store the single map location you set it from (your alert spot), together with your device's notification token, on our servers — this is the only time Djelato ever stores a customer location, and it only happens when you actively switch the alert on.
An Area Alert is strictly one-shot and short-lived: the moment the van comes near your alert spot we send you one notification and immediately and permanently delete the stored location. If the van never comes near, the alert (and the stored location) is automatically deleted within 12 hours anyway. You can also cancel it yourself at any time by tapping the button again, which deletes it on the spot. Your alert spot is never shown to drivers, never shown to other customers, and never used for anything except deciding when to send you that one notification.
Signed-in customers can tap 👋 Wave for ice cream to anonymously let nearby drivers know there is demand in their area. When you wave, your position is immediately rounded to a wide map square roughly 300 metres across before anything is stored — your exact location is never stored and never sent to drivers. The stored record is simply "someone is waving in this square", linked to your account only so that you can take your own wave back — drivers and other customers can never see who waved.
A wave fades automatically after 12 hours and is then permanently deleted. You can also take your wave back at any time by tapping the button again, which deletes it on the spot. Drivers never see individual waves, numbers, or people — only a soft glow over an area, and only when enough people are waving there at the same time. Squares with too few waves show nothing at all, so a single wave can never be traced to a person or a street.
If you send a booking enquiry to a van — for example to ask about hiring it for a private event — we collect the details you provide in the booking form, such as your name, email address, optional phone number, event date, event location or postcode, event type, guest number, and any message. These details are sent to the selected van driver so they can contact you about your enquiry, and Djelato also stores a copy of the enquiry for service, safety, support, and record-keeping purposes. Sending a booking enquiry does not create a customer account.
After an event, we may email you a one-off invitation to review the van you enquired about, using a secure one-time link. If you choose to leave a review, we collect the star rating and any optional written review and display name you provide. You do not need an account or password to leave a review — the link is what confirms it relates to your booking. We deliberately do not store your email address or other contact details in the published review; if you don't give a display name, your review appears as "A Djelato customer". See section 13 for how reviews work and how to report one.
When a driver logs in and chooses to go live, Djelato collects and stores the van's live GPS location so that it can be shown publicly on the map.
This live location is only used while the driver is sharing their location. When the driver goes offline, the live location is removed from the active public map.
Driver accounts also include operational details such as name, email address, phone number, van/business name, service area, tier/subscription status, and admin settings.
Drivers may optionally set a public directory listing: a base town or area and how far they will travel (for example "Kidlington, up to 10 miles"). This is deliberately public — it appears on the djelato.com/directory page, together with the van's name and public phone number, so customers can find vans that serve their area. It is chosen by the driver, is a coarse area (never an exact address — full postcodes are automatically reduced to the postcode district), and the driver can change it or remove it at any time from their dashboard or the app. It is entirely separate from the private home-base postcode below.
Drivers may also optionally save a home-base postcode. When a driver saves it, the postcode is looked up with postcodes.io (the same free UK service the search box uses) to turn it into a map point, and the postcode and that point are stored in the driver's own account record. It is used for exactly two things, both for the driver alone: reminding them to stop sharing if they arrive back at their base while still showing as live, and — for Tier 3 vans — centring the driver's own Wave demand view when their device can't provide a location. The home base is private: it is never shown on the map, never shared with customers or other drivers, and can be changed or removed by the driver at any time.
When someone applies to become a Djelato driver, we collect the details they submit (name, business/van name, email, phone number) and any documents they upload to support their application — currently a certificate of public liability insurance, a street trading licence from their local council (with its expiry date), and a photo of the driver with their van. Uploads are accepted as photos or PDF files only. (Older applications may also include a local authority food business registration document, which we previously requested.)
These documents are stored in a private, access-controlled store and are visible only to the Djelato team for the purpose of reviewing the application or renewal. They are not shown on the public map and are not shared with customers or other drivers.
Documents are deleted as soon as they have done their job. Once Djelato has made its decision on an application or a licence renewal — approved or not — the uploaded files are permanently deleted. What we keep is the licence expiry date the driver entered and their verification status, which is what the ✓ Verified badge, renewal reminders and go-live checks actually run on. At each renewal the driver uploads their new licence and enters the new date, and the cycle repeats.
Djelato may show curated ice cream shops, dessert places, or partner locations on the map. These entries may include public business information such as name, area, opening times, phone number, description, and logo.
Public information we use. Djelato uses official food-hygiene rating information published by the Food Standards Agency to help decide which ice cream places are worth showing on the map. Contains public sector information licensed under the Open Government Licence v3.0. If you run a business shown on Djelato and would rather not be listed, email info@djelato.com and we will remove it.
The djelato.com hire directory also shows unclaimed listings — real ice cream vans found in official public records, shown so customers can discover them and so their owners can claim a free page. An unclaimed listing shows only the business's trading name, its general area, an approximate map position, and its official food-hygiene rating. This information comes from the Food Standards Agency's published register (used under the Open Government Licence above) and, in some cases, from the business's own public website. Where we hold a contact detail for a listed business, we never publish it — it is used only if we need to contact that business about its own listing.
We list these businesses on the legal footing of legitimate interests: it helps customers find working vans, and it invites each business to claim its own page. A listing stays published only while official records show the business is active. Every unclaimed listing page carries a "remove this listing" form — no account needed — and we honour removal requests within two working days. A removed listing stays removed. You can also ask by email using the contact details in section 18.
Customer location is used on the device to help the customer see where they are in relation to live vans or listed places.
Djelato does not store customer location history. If you set an optional Area Alert in the app, only that single alert spot is stored, and only until the alert fires, you cancel it, or 12 hours pass — whichever comes first (see section 2). If you send an optional Wave, only a rough map square (about 300 metres across) is stored — never your exact position — and it is deleted within 12 hours or the moment you take it back (see section 2).
Driver location is different.
When a driver taps Go Live, their van's GPS location is stored and shown publicly on the Djelato map. This allows customers to find the van in real time. On the driver's device this updates in the background and while the phone is locked during an active shift, so the van stays visible while trading.
Drivers should only go live when they are working and want their van to be visible to the public.
When a driver taps Stop Sharing or goes offline, their live location is no longer shown as an active van location.
While a van is live — and only then — Djelato also counts which neighbourhood areas (map squares roughly 300 metres across) the van trades in, as a simple tally of "this van traded in this area on this day". This is used solely to show that driver where customers are asking for a van across their own trading areas. We count visits to neighbourhoods; we never record journeys — no routes, no timestamps beyond the day, and no location history for the van or anyone else is kept. These tallies are never public, are never shown to customers or other drivers, and delete themselves after 8 weeks.
Djelato does not use advertising trackers.
Djelato does not use third-party advertising analytics.
Djelato does not sell personal data.
Djelato does not use cookies for tracking. What we do use is a small amount of essential storage on your own device — the kind a site needs simply to work:
All of this is strictly necessary for the service to work, and none of it involves third-party cookies of any kind.
We use data only where needed to operate the Djelato service, including:
UK data protection law asks us to name the legal footing for each use of data. In plain English:
Driver live location is shown publicly on the Djelato map while the driver is live.
When a customer sends a booking enquiry, the details submitted in the booking form are shared with the selected van driver so they can contact the customer about that enquiry.
We use trusted technology providers to run the service. These act as our processors and only handle data to provide their service to us:
We do not sell personal data. We do not share customer location with drivers. We may disclose information if required by law, for safety reasons, or to protect Djelato, drivers, customers, or the public.
Some of the technology providers listed above — including Supabase, Stripe, Resend and Beehiiv — are based in, or store data in, countries outside the UK, most commonly the United States. This means your personal data may be transferred internationally when we use these services. Where data is transferred outside the UK, we rely on the safeguards recognised under UK data protection law — such as the UK International Data Transfer Agreement (or the UK Addendum to the EU Standard Contractual Clauses), or a UK "adequacy" decision — so that your data continues to receive an equivalent level of protection.
Customer location is not stored by Djelato.
Driver live location is used to show the van on the map while live and is removed from the active public map when the driver goes offline.
If you turn on van alerts, your device's notification token and your chosen alerts are kept until you turn alerts off, disable notifications for Djelato, or the token becomes invalid (for example if you uninstall the app), after which they are removed.
If you set an Area Alert, the stored alert spot is deleted the moment the alert fires, the moment you cancel it, or automatically within 12 hours — whichever comes first. It is never kept as history.
If you send a Wave, the stored map square is deleted within 12 hours, or the moment you take your wave back. A van's neighbourhood tallies (section 3) delete themselves after 8 weeks.
A customer account is kept until you delete it — from the app, from the website, or by asking us (sections 10 and 17).
If you report a review, we keep the report — including any contact details you give with it — while we assess it, and afterwards as the record of what was decided. If you ask us to remove a directory listing, we keep the request itself as the permanent record that keeps that listing removed.
Driver account information and application details are kept for as long as the driver remains registered with Djelato, or as long as reasonably needed for business, safety, legal, or record-keeping purposes. Uploaded documents are not kept: they are permanently deleted as soon as Djelato has made its decision on the application or renewal they were uploaded for (see section 2). Only the licence expiry date and verification status are retained.
Booking enquiries are kept for up to 3 months after the event date to support the customer and driver and to handle any queries or disputes, after which they are automatically deleted, unless we are required to keep certain records for longer by law.
Reviews you choose to leave are shown on the relevant van's Djelato page as part of its public reputation and are kept independently of the booking enquiry they came from — so a review remains even after that booking enquiry has been deleted. A stored review contains only the rating, any text and the display name you chose to provide, and the month of the event — never your contact details.
When a driver closes their account (see section 10), their account, van listing, and uploaded documents are deleted, subject to any limited records we are required to keep by law.
Djelato sends drivers necessary service emails — for example, a welcome message when an application is approved, and confirmation emails when a driver requests to close their account. These are sent on our behalf by Resend using the driver's registered email address.
When a customer sends a booking enquiry, Djelato emails the enquiry to the selected driver (at their registered email address) and sends the customer a confirmation that their enquiry has been sent. These transactional emails are also delivered by Resend.
These transactional emails are operational service messages, not marketing. The only marketing emails Djelato sends are the optional Djelato newsletter, and only to people who choose to opt in when creating an account. The newsletter is delivered by Beehiiv, and you can unsubscribe at any time using the link in any newsletter.
Becoming a Djelato driver is free. Drivers start on Tier 1 at no cost. Optional paid tiers (Tier 2 and Tier 3) are subscriptions that add extras — for example a branded van pin, customer call & booking buttons, and at Tier 3 the public profile page and the Wave demand radar. The core of Djelato is free at every tier: applying, being on the map, and going live never cost a driver anything.
Driver subscriptions are purchased and managed on the Djelato website (the driver dashboard), not inside the iOS app. Payments are processed securely by Stripe. Djelato does not see or store full card details.
Paid subscriptions renew automatically each month until cancelled.
Drivers can manage their plan through the Djelato website dashboard. Drivers can also initiate account closure from inside the app or from the website dashboard. There are two separate things you can do:
Cancelling a paid subscription (through the billing portal) stops future renewals. Your paid tier stays active until the end of the current billing period, after which you return to the free Tier 1. We do not provide mid-period refunds for the unused part of a period.
Closing your account is permanent and immediate. To protect against accidental or unauthorised closure, we email you a one-time confirmation link, and nothing is deleted until you click it. Once confirmed, we remove your van from the map and permanently delete your account, listing, uploaded documents and pin images, and any active subscription is cancelled at that point. We also remove your customer record at our payment provider; Stripe itself retains the underlying payment and invoice records it is legally required to keep for financial record-keeping periods.
Because closure takes effect immediately, any remaining paid time in your current billing period is forfeited and is not refunded. If your aim is only to stop being charged, use "cancel subscription" rather than closing your account, so you can continue to use the time you have already paid for.
A customer account can be deleted at any time from the Account option inside the Djelato app or on the djelato.com website. Deletion is permanent — it removes your sign-in and the data held against your account.
Already uninstalled the app? You don't need to reinstall it. Sign in at djelato.com and use the same Account option, or email info@djelato.com from your account's email address and ask us to delete it. The only things that can outlive a deleted account are the limited records the law requires us to keep (section 7).
Djelato may be used by families to find ice cream vans. Children should use Djelato with permission from a parent or guardian.
The map is deliberately safe by default for young visitors: it needs no account, shows no advertising, builds no profiles, and never stores a visitor's location (sections 2 and 3). Creating a customer account is for people aged 13 or over — if you are under 13, please ask a parent or guardian to help, and to make any account in their own name.
Drivers are independent businesses or authorised operators. Djelato does not replace parental supervision or normal public safety awareness.
Drivers are responsible for using Djelato honestly, safely, and lawfully.
Drivers must only share their live location when they are authorised to do so and are comfortable for their van location to be visible to the public.
Drivers must hold the licences, insurance, and certificates required for their business, and must provide accurate information and genuine documents when applying.
Drivers must not misuse the app, impersonate another business, provide false information, interfere with the service, or use Djelato in a way that may cause harm.
Djelato may suspend or remove driver access where necessary.
Djelato shows booking-linked reviews on van pages and directory listings. Only customers who made a booking enquiry through Djelato are invited to review — using a secure one-time link emailed after the event — so each review is tied to a real Djelato booking. Djelato verifies the enquiry and the link, but not whether the event itself went ahead, which is why we call them "booking-linked" rather than "verified".
To keep reviews fair and trustworthy:
Changing or removing your own review. It's your review — you can update it or remove it at any time by reopening the secure link in your review invitation (this works while your booking record is held, up to about three months after the event). An updated review is re-checked before it reappears; a removed review is deleted. After that period, just email info@djelato.com and we'll change or remove it for you.
Reporting a review. If you think a review breaks these rules, tap "Report this review" on the van's page, or email info@djelato.com with the van name and what's wrong. Reporting does not automatically remove a review — we assess each report against this policy and remove a review only where it genuinely breaches the rules.
We do our best to keep Djelato accurate and useful, but live maps and business information can sometimes change quickly. Ice cream vans may move, go offline, finish trading, lose signal, or update later than expected. Shop details, opening times, and locations may also occasionally be incorrect or out of date.
Djelato is designed to help you find ice cream vans and ice cream shops more easily, but it cannot guarantee that every location, time, route, or availability status will always be correct.
Please use the information in the app as a guide and make sensible checks where needed before travelling.
Links to other sites. Driver pages can include links a driver has added to their own website, social media, or tipping pages. Those sites belong to the driver or to third parties and have their own privacy policies and terms — check them before relying on them.
By using Djelato, you agree to use the app and website responsibly.
You must not:
Bookings. Where you send a booking enquiry to a van, any booking is arranged directly between you and the driver. Djelato passes your enquiry to the selected driver so they can contact you, but Djelato is not a party to the booking and is not responsible for the event, availability, pricing, arrangements, or payment, which are agreed directly between you and the driver. Drivers are responsible for honouring and fulfilling any bookings they accept. Tips go directly from customer to driver through the driver's own links — Djelato never handles that money.
Who can hold an account. Customer accounts are for people aged 13 or over (section 11). Driver accounts are for real ice cream businesses run by adults (18 or over), and everything a driver tells us — documents included — must be true and their own.
Your content. Drivers own what they upload — their photos, words, and links stay theirs. By putting them on Djelato, a driver confirms they have the right to use them (including the permission of anyone identifiable in a photo) and gives Djelato permission to show them on the van's pages and listings while they remain published. We can decline or remove content that breaks these rules.
Reporting something that shouldn't be here. If you see a review, photo, page, or listing that is unlawful, abusive, or fake, use the report option where one is shown (for example "Report this review") or email info@djelato.com. Every report is assessed by a person; nothing is auto-removed, and nothing is ignored.
Fair limits on our responsibility. Djelato is provided as it is, and section 14 explains honestly that a live map can never be perfect. To the extent the law allows, Djelato and Sheba Radley Ltd are not responsible for losses caused by relying on map information, by a driver's own acts or omissions, or by events and bookings arranged directly between customers and drivers. Nothing in these terms removes or limits anything the law says cannot be removed or limited — including liability for fraud, or for death or personal injury caused by our negligence — and nothing here takes away rights the law gives you as a consumer.
Prices. Tier prices are shown on the website. If a paid tier's price changes, existing subscribers are told before the change affects their next renewal.
The legal bit. These terms and this policy are governed by the law of England and Wales, and the courts of England and Wales will deal with any dispute — though if you live elsewhere in the UK, you keep any protections and court rights your own part of the UK gives you.
We may update, suspend, restrict, or remove access to Djelato where needed to protect the service, users, drivers, or the public.
We may update this Privacy Policy & Terms of Use from time to time.
The latest version will be made available through the Djelato app, website, or official Djelato pages. The "Last updated" date at the top of this page always shows when it last changed, and if a change materially affects drivers — pricing, billing, or how their data is used — we flag it to them directly (for example by email) before it takes effect.
Under UK data protection law you have rights over your personal data: to ask for a copy of it (access), to correct it, to have it deleted, to restrict or object to how it is used, to move it elsewhere (portability), and — wherever we rely on your consent — to withdraw that consent at any time. Using any of these rights is free, and we respond within one month.
Drivers can delete their own account and data at any time using "Close my account" on the website dashboard (see section 10). Customers who have created an account can delete it at any time from the "Account" option inside the app or on the website, which permanently removes their sign-in. You can also make a privacy request using the contact details below.
If you are ever unhappy with how Djelato has handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection, at ico.org.uk. We would welcome the chance to put things right first, so please contact us (section 18) before you do.
For questions about Djelato, privacy, driver access, or data requests, contact us through:
Email: info@djelato.com
Website: djinns.world
Brand: Djelato, a brand of Djinn's World
Operator: Sheba Radley Ltd
Sheba Radley Ltd is a limited company registered in England and Wales, company number 10692741, with its registered office at 5th Floor, 167–169 Great Portland Street, London W1W 5PF. Sheba Radley Ltd is registered with the UK Information Commissioner's Office (ICO) under data protection registration reference ZA812976.
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